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Contact Center Services
For international enterprises, the contact center remains a key channel for client engagement and support. Highly agile contact center models now become the norm, as organizations need to add capacity, take advantage of shifting resource cost, and increasingly explore “virtual contact center” options.
KPN International Contact Center Services provide a robust yet agile vehicle with which to benefit from all these options.
About Contact Center Services
Our end-to-end managed voice and data solution enables companies and contact centers to operate more efficiently than ever before.
Contact Center Services snapshot
Availability
- Calls can be originated from more than 150 countries and terminate anywhere in the world
- Direct terminations available in 34 countries (extensions planned)
- 24x7 Service Desk
Reporting and Billing
- Monthly billing
- Web-based reporting
- Web-based routing management
Contact Center Services Key facts
- Flexibility:
- Customized routing plans activated by the customer as needed without KPN International.
- Coverage:
- Worldwide
- Efficiency:
- Connect callers and agents more efficiently across multiple contact centers